Magnum FAQs

Frequently Asked Questions About Magnum Ice Cream

Have a question about Magnum products? Please check out the following frequently asked questions for information about our indulgent Magnum ice cream bars. If you don’t see an answer to your question here, please contact us.

Our range of Magnum flavors changes frequently to bring you the best in Magnum chocolate and ice cream indulgence. Please see our current range of ice cream bars in Canada by visiting our Magnum products page.

I am unhappy with my Magnum, who can I call?

We’re sorry that you’re not very pleased about your experience with Magnum. We take it very seriously when our fans aren’t happy, so if you would like to talk to someone about this please call our Customer Careline at 1-800-634-7532 and they will be pleased to help and talk to you in person.

Where can I buy my favourite Magnum? Is it available?

Our range changes frequently to bring you the best in ice cream and chocolate indulgence. Our range may vary by store depending on geographical location and store size, but is available in large supermarkets nationwide, and many Wall’s freezers in on-the-go locations. For more information on our current product range please see our product page.

My question is about a product's ingredients or nutritional information

The most up-to-date ingredient and nutritional information can be found on our packaging or on our product page. For more information on each of our products, or for any specific questions, please call our Customer Careline at 1-800-634-7532

Are Magnum ice creams gluten free?

While many of our Magnum ice creams are gluten free, some are not. The most up-to-date information is available on pack in the ingredients list; however, if you require more information on each of our products, please give a member of our team a call at 1-800-634-7532

Why Does Magnum Almond And White's Weight Vary Across Flavours?

Each product has a different composition, which explains the variance in weight.

Magnum Almond contains almonds which increases the total weight of the product.

For Magnum Classic and Magnum White, different chocolates are used so they behave in different ways during the production, hence the different final product weight.

Does All The Vanilla Flavour In Magnum Come From Madagascar?

Yes, the vanilla extract we use in our natural vanilla flavor is made from sustainably grown Madagascan vanilla beans, rainforest alliance certified.

Unlike other commodities vanilla is not grown on plantations, all our vanilla is grown on vines alongside a tutor that supports the vanilla vines. The Madagascan vanilla cultivation has been optimised over the years from generation to generation to craft the best quality vanilla.

Is Magnum's Cocoa Sourced From Rainforest Alliance Certified™ Farms?

Yes, 100% of the cocoa is sourced from Rainforest Alliance Certified™ farms in the Magnum ice creams. Read here more about Rainforest Alliance Certified farms

Is Magnum Halal?

Currently, none of our Magnum ice cream products are Halal certified.

Get in touch

We always love to hear from you.

Please get in touch if you can't find the answer to your questions in our FAQs or want to know more about our expertly crafted ice creams.